Privacy Policy
1. Introduction and Scope
The Draw Golf Lounge, LLC (“The Draw,” “we,” “us,” or “our”) operates a 24/7 automated indoor golf simulator lounge in North Peoria, Arizona, together with an associated website, mobile app / booking platform, and in-person facility (collectively, the “Services”). This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. By visiting our website, using our app or booking platform, or visiting our facility, you acknowledge the practices described in this Policy.
2. Information We Collect
2.1 Information You Provide to Us
- Contact and account information: name, e-mail address, phone number, mailing address, and password/login credentials.
- Payment information: billing address and payment card or bank details, processed by our payment processor, Stripe. We do not store full payment card numbers on our own systems.
- Membership information: tier selected, billing cycle (monthly or annual), guest allowances used, and booking history.
- Corporate account information: for Corporate tier memberships, the names and contact information of up to four named employees authorized to use the account.
- Communications: messages you send us (e.g., through the booking app, e-mail, or a contact form), and records of customer service interactions.
- Marketing consent: your separate opt-ins for e-mail marketing and SMS/text marketing, collected through distinct checkboxes at signup (see Section 6).
- Waiver and liability release information you complete before your first visit.
2.2 Information Collected Automatically
- Usage data from our website and app: pages viewed, features used, device and browser type, and general location (e.g., city-level, from IP address).
- Cookies and similar technologies used by our website, booking platform, and any analytics tools we use (see Section 7).
2.3 Information Collected at the Facility
- Booking and access records: which bay you reserved, session start/end times, and door-entry events logged by our access-control system (USchedule).
- Video and audio surveillance: security camera footage (including audio) of common areas and bays for safety, security, and dispute-resolution purposes (see Section 5).
- Swing and performance data: launch-monitor and swing-analysis data (e.g., club/ball metrics and swing video/motion capture from our Sportsbox AI or Uneekor systems) associated with your session, used to give you performance feedback.
3. How We Use Your Information
- To create and manage your membership or account, process bookings, and operate 24/7 automated door access;
- To process payments, billing, and applicable Arizona Transaction Privilege Tax (TPT);
- To provide swing-analysis and performance features you use during your session;
- To maintain the safety and security of our unstaffed facility, investigate incidents, and resolve disputes (including insurance and liability claims);
- To send you transactional communications (booking confirmations, billing receipts, service updates) and, where you've separately opted in, marketing communications;
- To comply with legal, tax, and regulatory obligations; and
- To improve our Services, including through aggregated or de-identified analysis of usage patterns.
4. How We Share Your Information
We do not sell your personal information. We share personal information only as follows:
- Service providers who perform functions on our behalf, including: USchedule (booking, website/app, and door-access management); Stripe (payment processing); Uneekor, GSPro, and Sportsbox AI (launch-monitor and swing-analysis functionality); our SMS/e-mail marketing platform; our accounting/bookkeeping provider; and our security/camera-monitoring vendor.
- Corporate account administrators, who can see usage information for named employees under their Corporate membership.
- Professionals and advisors, such as our accountants, attorneys, and insurers, as reasonably necessary.
- Legal and safety purposes: to comply with law, respond to legal process, or protect the rights, property, or safety of The Draw, our members, or others (including sharing camera footage with law enforcement or our insurer in connection with an incident).
- Business transfers: in connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.
5. Video Surveillance
Because The Draw operates as a 24/7 unstaffed facility, we use security cameras in common areas and bays to protect the safety of members and guests, deter and investigate theft or property damage, and resolve disputes about facility use. Camera footage includes both video and audio and is retained for approximately 30 days before being automatically deleted, except where footage is preserved longer in connection with an active investigation, insurance claim, or legal proceeding. Footage is accessible only to authorized personnel and, where necessary, our security-monitoring vendor, law enforcement, or our insurer. By entering the facility, you consent to this audio and video recording, consistent with the acknowledgment in our liability waiver.
6. Marketing Communications; SMS and E-Mail Consent
We seek separate, affirmative consent for e-mail marketing and for SMS/text marketing — checking one does not opt you into the other. If you opt in to SMS marketing:
- Message frequency varies. Message and data rates may apply.
- Reply STOP at any time to opt out of SMS marketing, or HELP for help.
- Consent to receive marketing text messages is not a condition of purchasing any membership or service.
- You may unsubscribe from e-mail marketing at any time using the “unsubscribe” link in any marketing e-mail.
Regardless of your marketing preferences, we may still send you transactional messages (e.g., booking confirmations, billing notices, and service-related alerts) necessary to operate your membership.
7. Cookies and Similar Technologies
Our website and booking platform may use cookies and similar technologies to keep you logged in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may limit some site functionality.
8. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal and tax obligations (including Arizona TPT recordkeeping), resolve disputes, and enforce our agreements. Video surveillance footage is subject to the shorter retention period described in Section 5.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including relying on our service providers' security measures for payment processing, booking, and access control. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, or ask us to stop sending marketing communications, by contacting us using the information in Section 13. We will respond to reasonable, verified requests. This Policy is written for our current Arizona-based operations; if we later begin knowingly serving customers in states with additional statutory privacy rights (e.g., California, Colorado), we will update this section accordingly.
11. Children's Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 online. Minors may attend the facility only as a guest of an adult member's booking, accompanied by a parent or guardian — see our Terms of Service for our facility age policy.
12. Corporate Account Data
For Corporate memberships, the primary account holder is responsible for providing accurate contact information for up to four named employees and for informing them that their name, contact information, and facility usage may be visible to the account administrator and to The Draw for invoicing and account-management purposes.
13. Changes to This Policy; Contact Us
We may update this Privacy Policy from time to time. We will post the updated version on our website with a new “Last Updated” date, and, for material changes, provide additional notice as appropriate.
Questions about this Privacy Policy, or requests to exercise the choices described above, can be directed to support@thedrawgolf.com, or by mail at The Draw Golf Lounge, LLC, 21461 North 78th Avenue, Suite 190, Peoria, Arizona 85382.